Grovida Terms & Conditions

Terms and Conditions

  1. Delivery policy:  Upon receipt of payment, receipt acknowledgements will be processed within 7 days and confirmed by way of email.
  2. Return and Refunds policy: The provision of goods and services by Grovida is subject to availability. In cases of unavailability, Grovida will refund the donator in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee not exceeding R 500.
  3. Customer Privacy policy: Grovida shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
  4. Payment options: Grovida accepts local and international MasterCard & Visa card payments via Payfast which is our online payment gateway of choice or by bank transfer into Grovida bank account, the details of which will be provided on request. 
  5. Customer details separate from card details: No customer card details are received or stored by Grovida.
  6. Merchant Outlet country and transaction currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 
  7. Responsibility: Grovida takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods. 
  8. Country of domicile: This website is governed by the laws of South Africa and Grovida chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:

91 Marseilles Crescent

Briardene

Durban North

4051

9. Variation: Grovida may, in its sole discretion, change this agreement or any part thereof at any time without notice.

10. Company information: This website is run by Grovida based in South Africa trading as Grovida Horticultural Products CC and with registration number:

CK1989/035164123

Grovida Horticultural Products CC

91 Marseilles Crescent,

Briardene

4051

PO Box 464

Hyper By The Sea

4053

Office Hours:

Monday to Friday: 8am – 4:30pm

Saturday: 8am – 1pm

Sunday: 9am – 1pm

Telephone: +27 31 205 2872

Email: online@grovida.co.za

Facebook: Grovida SA

Instagram: Grovida SA